Terms of Service.

Lumi Aesthetics Nigeria ("Lumi", "we", "us") operates a skincare shop and an aesthetics clinic on Freedom Way, Lekki, Lagos. You can reach us at Hello@lumiaesthetics.io.

• You can sign in with email or a supported social account (such as Google or TikTok). Sign-in is provided by our authentication partner, and we only receive basic profile details such as your name, email address and profile picture.
• Keep your sign-in details secure and tell us promptly if you suspect unauthorised use. You are responsible for activity on your account.
• Provide accurate details. Orders and bookings made with your verified email may be linked to your profile.
• We may suspend or close accounts used for fraud, abuse or in breach of these terms. You may ask us to close your account at any time.

• Prices are shown in Nigerian naira (₦) and may change without notice. The price that applies is the one shown at checkout when you pay.
• Payments are processed securely by Paystack. An order is confirmed only once Paystack confirms the payment; a pending or failed payment does not create a confirmed order.
• Products are subject to availability. If we cannot fulfil an item after payment, we will contact you to arrange a suitable alternative or store credit.
• We may decline or cancel orders that appear fraudulent, contain an obvious pricing error or breach these terms.

Delivery fees depend on your area and are shown at checkout. Same-day delivery in Lagos is available for eligible orders placed before 10am, as described on our delivery page. Delivery times are estimates. Please make sure your address and phone number are correct; we are not responsible for delays caused by incorrect details or failed delivery attempts.

All sales are final. We do not offer refunds, returns or exchanges on products, gift cards or treatments. If an item arrives damaged or is not what you ordered, contact us within 48 hours of delivery with your order reference and photos, and we will review it with you. See our returns policy for details.

• Gift cards are delivered by email once payment is confirmed and can be redeemed at checkout on lumiaesthetics.io.
• They do not expire and carry no fees. They cannot be exchanged for cash or refunded.
• Treat a gift card code like cash. We cannot replace a code that has been shared, lost or used by someone else.

Signed-in customers earn one Lumi point for every ₦1,000 spent on products in a confirmed order. Points have no cash value, cannot be transferred and may be adjusted if an order is cancelled or found to be fraudulent. We may change or end the points programme with reasonable notice.

• Bookings are scheduled through our booking partner, Cal.com. You can reschedule or cancel using the links in your booking confirmation, in line with the cancellation and no-show policy shown when you book.
• Every treatment is subject to a consultation and our practitioner's assessment of suitability. We may decline or change a treatment plan for safety reasons.
• Please share accurate medical history, medications, allergies and pregnancy status. Results vary from person to person and are not guaranteed.

Product descriptions, routines and articles on the site are general information, not medical advice. Patch test new products and follow the label. Stop using a product that irritates your skin and see a qualified medical professional for persistent or serious reactions.

Do not misuse the site, attempt to access other people's accounts or data, interfere with its security or use it for anything unlawful. Site content, including text, images and branding, belongs to Lumi or its licensors and may not be copied for commercial use without permission. Product names and brands belong to their respective owners.

We provide the site with reasonable care and skill, but we cannot guarantee it will always be available or error-free. To the extent permitted by law, our liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss. Nothing in these terms limits rights you have under Nigerian consumer protection law that cannot be excluded.

How we handle personal information is described in our Privacy Policy. We may update these terms; the date above shows the latest version, and continued use of the site means you accept the updated terms. These terms are governed by the laws of the Federal Republic of Nigeria, and disputes will be handled by the courts of Lagos State.