Your information, handled with care.

We may receive your name, email address, phone number, delivery address, account identifier, order details, messages and treatment enquiries. We also receive basic device, browser and site-usage data through cookies and similar technologies.

If you choose to sign in with Google or TikTok, we receive only basic profile details from that provider (such as your name, email address and profile picture) to create and secure your Lumi Profile. We do not post on your behalf or access your contacts, videos or other content.

Payment providers process payment credentials. Lumi keeps order and transaction references needed to confirm and support a purchase, not full card details.

• To provide accounts, process orders and arrange delivery.
• To respond to product, booking and aftercare enquiries.
• To prevent misuse, maintain security and meet legal obligations.
• To send requested updates or marketing you can opt out of.
• To understand and improve the website and customer experience.

Information is shared only as needed with providers supporting the service, including Clerk for authentication, Paystack for payment processing, Cal.com for appointment booking, Resend for email delivery, hosting and analytics services, and delivery partners. Their handling of information is also governed by their own privacy terms.

We do not sell personal information.

Essential cookies keep account sessions and security controls working. Local browser storage may preserve your shopping bag. Optional measurement tools, when used, help us understand site performance and can be controlled through your browser settings.

Information is retained only for as long as reasonably needed for orders, support, safety, dispute handling and legal or accounting obligations. We use reasonable organisational and technical safeguards, while recognising that no online system is risk-free.

You may ask to access or correct your information, unsubscribe from marketing, or request deletion where legal and operational duties do not require continued retention. Send privacy requests to Hello@lumiaesthetics.io. We may need to verify your identity before completing a request.