Support · Delivery
From the Lumi edit to your door.
Delivery options are matched to your address and confirmed during checkout or directly by the Lumi team.
Same-day delivery anywhere in Lagos for orders placed before 10am
Same-day Lagos
Same-day delivery is available anywhere in Lagos for orders placed before 10am. It is an add-on to your standard delivery fee, starting at ₦2,500 for Lekki, Victoria Island and Ikoyi and rising with distance from our HQ on Freedom Way, Lekki, up to ₦7,500 for Epe and Badagry. Checkout shows the exact add-on for your area before you pay. Courier capacity is confirmed before dispatch.
Other destinations
Addresses outside Lagos are delivered by courier at a fee based on your state, shown at checkout. Estimated timing begins after payment and address verification, not when an item is first added to the bag.
Before dispatch
Check the recipient name, phone number, full address and nearest landmark carefully. Contact Lumi immediately if anything needs to change; an address cannot always be amended after a courier has collected the order.
On arrival
Inspect the parcel and product seals when it is received. If an item is damaged, missing or incorrect, keep the packaging and contact us within 48 hours with your order reference and clear photographs.
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