Useful answers, without the runaround.

Question 1

Are Lumi products authentic?

Accepted Answer

Lumi sources its skincare edit through verified suppliers and selects products for authenticity, condition and relevance to the routines we support.

Question 2

Do you offer same-day delivery?

Accepted Answer

Yes, anywhere in Lagos for orders placed before 10am. Same-day is an add-on to your standard delivery fee: from ₦2,500 in Lekki, Victoria Island and Ikoyi, rising with distance from our Freedom Way, Lekki HQ (up to ₦7,500 for Epe and Badagry). Checkout shows the exact amount for your area.

Question 3

How do I book a treatment?

Accepted Answer

Open the treatment menu, choose a service and use its WhatsApp booking button. The team will confirm suitability, timing and appointment details.

Question 4

What if I do not know which treatment I need?

Accepted Answer

Start with the 15-minute Skin Analysis and Luxury Consultation. It is designed to map your concern, current routine and safest next step without assuming a procedure.

Question 5

Can I track my orders?

Accepted Answer

Sign in through the account icon to view orders linked to your Lumi Profile. Delivery updates may also be shared using the contact details supplied at checkout.

Question 6

Which payment methods are available?

Accepted Answer

The currently available payment options are displayed during checkout. Payment details are handled by the selected payment provider rather than stored as full card details by Lumi.

Question 7

Do you offer refunds?

Accepted Answer

We do not offer refunds, returns or exchanges. If an item arrives damaged or is not what you ordered, contact us within 48 hours of delivery with your order reference and photos. See the Returns page for details.

Question 8

What should I do if my skin reacts to a product?

Accepted Answer

Stop using the suspected product and contact a qualified medical professional for persistent or concerning symptoms. Seek urgent care for severe swelling, breathing difficulty or another emergency.

Useful answers, without the runaround.

Frequently asked

Speak directly with the Lumi team.